Terms & Conditions
1. Introduction
These Terms and Conditions (“Terms”) govern the purchase, download, and use of software products provided by The Secret Laboratory LLC, a Wyoming limited liability company (“we,” “our,” “us”). By purchasing or using our products, you agree to these Terms.
2. Products
Our products include desktop applications, mobile applications, and audio plugins (“Software”). All Software is licensed, not sold. You receive a personal, non-transferable license to use the Software.
3. Payments
Payments are processed securely through our payment provider. Prices are listed in USD (or your local currency, if available). Taxes (such as VAT or sales tax) may be applied depending on your location and are handled by the provider.
4. Delivery of Software & Activation
After purchase, you will receive an email with download instructions. No license key is sent. You can view your purchased products and download them at any time from your account on our website under Profile → Purchases. When you launch the Software for the first time, you will be prompted to log in using your account credentials from our website. Login and activation are performed via a secure encrypted connection. A functioning internet connection is required for this initial activation. Once logged in, the product will activate automatically.
5. Device Limitations
Each license allows installation and activation on up to three different devices. If this limit is exceeded, the Software will refuse activation. You can manage your activated devices at any time through your account on our website under Profile → Purchases.
6. Refund Policy
Because our products are digital and delivered instantly:
- All sales are final.
- Refunds will only be granted if you purchased the same product more than once by mistake (duplicate purchase), or if the Software is proven to be defective and we cannot provide a fix.
- No refunds will be provided for change of mind, system incompatibility, or incorrect product choice.
7. License Restrictions
You agree not to share, resell, or distribute license keys, reverse-engineer or modify the Software, or use the Software for unlawful purposes.
8. Updates & Support
We may provide free updates, bug fixes, or improvements at our discretion. Major upgrades may require a new purchase. Support is available through our contact page.
9. Termination
We reserve the right to revoke your license if you violate these Terms, including but not limited to piracy or abuse.
10. No Warranties
The Software is provided “as-is” without warranties of any kind, either express or implied, including but not limited to fitness for a particular purpose or non-infringement. We do not guarantee the Software will meet your requirements or function without errors on all systems.
11. Limitation of Liability
We are not liable for any damages arising from the use or inability to use the Software, including data loss, system issues, or indirect damages, even if we have been advised of the possibility of such damages.
12. Governing Law
These Terms shall be governed by the laws of the State of Wyoming, USA, without regard to conflict of law principles.
13. Contact & Company Information
For questions regarding these Terms, please contact us.
The Secret Laboratory LLC
30 N Gould St Ste R
Sheridan, WY 82801, USA
